Identity verification is pending or documents are rejected

• The photo is blurry or cropped so the edges of the document are cut off.
• The name on the document differs from the name entered at registration.
• The document has expired or shows a corner folded over the photo.
• A proof of address shows an old address that no longer matches the account.
• The file is a screenshot or a PDF that the upload tool cannot read.

1. Open the profile section and note exactly which document type is requested.
2. Take a new photo in daylight with the whole document inside the frame.
3. Check that the name and address on the document match the account details letter for letter.
4. Upload the front and the back when the document has two sides.
5. Use the original file from the phone camera, not a screenshot.
6. For proof of address, use a document that shows the current address and is recent.
7. Submit one document per request and wait for the review to finish before adding more.
8. If a rejection message appears, read which field failed and fix only that field.
9. Keep the file size within what the upload form accepts; compress large photos.
10. Do not create a second account to bypass the check; it will be flagged.
11. Save the submission confirmation in case you need to reference it later.

A deposit or withdrawal is declined because of limits

• The requested amount is above the per-transaction cap for the chosen method.
• The account has reached a daily or monthly limit for deposits or withdrawals.
• The payment method itself has a cap set by the provider, not by the casino.
• A bonus is active and its conditions restrict withdrawal until play is complete.
• The remaining balance after a withdrawal would fall below the minimum the account must keep.

1. Read the exact wording of the decline; it usually names the limit type.
2. Split the amount into smaller requests if the per-transaction cap is the issue.
3. Wait for the daily limit to reset before trying the same amount again.
4. Switch to another payment method that accepts the amount you need.
5. Check whether an active bonus locks the funds; finish the required play first.
6. Leave the minimum balance in the account when withdrawing the rest.
7. Confirm the account is fully verified; limits often apply until then.
8. Make one request at a time and let it process before starting another.
9. Note the reference of each declined request for support.
10. Do not repeat the same request many times; it can trigger a temporary block.
11. Adjust the amount to fit within the stated limit rather than resubmitting.

A deposit left the bank but is not on the casino balance

• The payment is still moving between the bank and the processor.
• The deposit was sent to an old payment detail saved in the browser.
• The casino account number or username was entered incorrectly.
• The payment was held for a manual review because of its size or pattern.
• The bank marked the transaction as pending and has not released it.

1. Refresh the balance after a short wait; some deposits post only after the processor confirms.
2. Check the transaction history inside the account for a pending entry.
3. Compare the reference on the bank statement with the reference in the history.
4. Confirm the payment details used match the ones shown in the cashier today.
5. If the reference is missing from the history, the deposit did not reach the account.
6. Save a screenshot of the bank debit and the account history side by side.
7. At www.fallsviewcasino.biz, open the cashier and locate the deposit section to see if a pending record exists.
8. Contact your bank to ask whether the payment is still pending on their side.
9. Avoid sending a second deposit until the first is located; duplicates complicate the trace.
10. Prepare the bank reference and the account username for the support request.

Login fails or the account is locked after failed attempts

• The password was typed with a keyboard layout or caps lock that changed it.
• The username is an email address and a different one was used at registration.
• Too many wrong attempts triggered a security lock.
• A password manager filled an old password saved from before a change.
• The account is already signed in on another device, blocking the new session.

1. Type the password manually instead of relying on autofill.
2. Check caps lock and the keyboard language before trying again.
3. Try the email address used at registration if the username field asks for one.
4. Stop after a few attempts; more tries extend the lock.
5. Use the password reset link sent to the registered email.
6. Open the reset link on the same device and set a new password.
7. Sign out of other devices if the account allows only one session.
8. Clear the browser cache if the login page keeps returning an error.
9. Disable a VPN that changes your apparent location, which can block the session.
10. Note the exact error message for the support request.

Quick Reference