Declined Deposit or Withdrawal Because of Limits

• The chosen method has its own daily or per-transaction cap.
• The account level has a lower spending ceiling before verification.
• The bonus terms require a minimum deposit that was not met.
• The payment method does not support the currency of the rolletto online account.
• A previous chargeback or dispute placed a temporary hold on the account.

1. Log in and open the cashier to view the current limits shown next to each method.
2. Select the same method you used before and check the exact minimum and maximum shown on that page.
3. Try splitting the amount into two smaller transactions that each fall under the limit.
4. If the method shows a daily cap, wait until the next calendar day before retrying.
5. Complete the account verification step by uploading the requested document in the profile section.
6. Confirm that the bonus you want to claim has a minimum deposit that your amount meets.
7. Change the currency in the cashier if the rolletto bet account allows multiple currencies.
8. Clear the browser cache and cookies, then reload the cashier page to refresh the limit data.
9. Try a different payment method that appears with higher limits in the list.

Welcome Bonus or Free Spins Not Credited

• The bonus code was not entered before the deposit was confirmed.
• The deposit amount was lower than the minimum required for the offer.
• The bonus is activated only after the first deposit, not a later one.
• The payment method used is excluded from the promotion.
• The free spins are added to a specific game and only appear in that game’s lobby.

1. Open the promotions page and read the exact minimum deposit for the bonus.
2. Recheck the deposit receipt to see if the bonus code was recorded.
3. Make a new deposit with a qualifying method and enter the code again before paying.
4. Look for a separate “Bonuses” tab in the account menu and refresh it after a few minutes.
5. Open the game named in the promotion and check the free spins balance inside that game.
6. Confirm that this is your first deposit ever on the rolletto site; rollover limits apply to new accounts only.
7. Log out and log back in, because the credit sometimes appears only after a fresh session.
8. If the spins still do not show, take a screenshot of the deposit confirmation and send it to support.

Site or Games Do Not Load Properly on a Phone

• The phone browser is outdated and cannot run the latest scripts.
• The internet connection is slow or unstable for the download needed by the game.
• The phone’s storage is full, leaving no room for temporary game files.
• The browser has strict settings that block pop-ups or third-party scripts.
• The game version requires a newer operating system than the phone has.

1. Close all other browser tabs and apps that may use the network.
2. Switch from Wi-Fi to mobile data or vice versa to test the connection.
3. Update the phone browser to the latest version from its official source.
4. Clear the browser cache and reload the site by typing the address again.
5. Enable pop-ups and third-party cookies in the browser settings for the rolletto domain.
6. Free up storage by deleting unused apps or photos, then restart the browser.
7. Open the game in a private or incognito window to rule out extensions.
8. Try the direct mobile version of the game by selecting “mobile” in the game menu if it exists.
9. If the game still freezes, play the HTML5 version of that same game instead of the downloaded client.