Deposit or withdrawal declined because of limits

• The amount is below the minimum or above the maximum set for that payment method.
• The account has not completed identity verification, so a cap is applied.
• The daily or weekly deposit total for the account has already been reached.
• The payment provider’s own limit is lower than the casino’s limit.
• The withdrawal amount is larger than the remaining balance after pending bets are settled.

1. Note the exact amount you tried to send and compare it with the range shown for that method in the cashier.
2. Try a smaller amount first to test whether the minimum is the issue.
3. Check whether your account has a pending verification request and complete it before retrying.
4. Add up your deposits for the day and the week to see whether a cap has been hit.
5. Switch to a different payment method that accepts the amount you want to send.
6. For a withdrawal, confirm that all bonus conditions tied to your balance are met.
7. Remove any active bonus before requesting a withdrawal if the bonus limits the amount.
8. Retry the transaction once, using the same method and the same amount.
9. If the decline repeats, take a screenshot of the message for your records.
10. Do not send the same payment several times in a row, as this can create duplicate holds.
11. Wait for any temporary hold on the method to clear before trying again.
12. Contact support with the screenshot and the exact amount if the decline continues after these steps.

Deposit left the bank but not on the casino balance

• The payment provider is processing the transfer and has not yet sent confirmation.
• The deposit was sent to an old payment reference or a closed session.
• A bank hold or security review has paused the outgoing payment.
• The casino account is different from the one used for the payment.
• A bonus code was entered and the funds were routed to a bonus balance instead of cash.

1. Refresh the balance and the transaction history after a short wait.
2. Look for a bonus balance separate from the cash balance before assuming the money is missing.
3. Check that the payment reference matches the one shown in the cashier at the time of deposit.
4. Confirm the payment was sent to the correct account and not to another player’s details.
5. Ask your bank whether the payment is completed or still pending on their side.
6. Do not send a second deposit until the first one is located.
7. Keep the bank receipt or confirmation screen ready.
8. Check the transaction history in the casino account for a matching entry.
9. If the entry is missing, note the date, amount and method used.
10. Wait for the provider’s confirmation before retrying, as duplicate deposits create extra work.
11. Contact support with the receipt and the transaction details if the balance is still unchanged.
12. Use the same method for the retry once support confirms the first payment failed.

Withdrawal pending longer than expected

• Identity or address verification is still open on the account.
• The withdrawal was requested with a method that needs manual approval.
• Bonus conditions attached to the balance have not been fully met.
• A security review is checking the account activity.
• The payment provider is slow to confirm the payout details.

1. Open the withdrawal history and note the exact status shown.
2. Check whether any verification request is waiting for your response.
3. Confirm that all bonus conditions are met before the request can move forward.
4. Make sure the payout details match the name on the account.
5. Avoid changing the withdrawal amount or method while the request is pending.
6. Do not cancel and resubmit the request, as this restarts the review.
7. Check that no other withdrawal is already open on the account.
8. Review your messages for a request from the verification team.
9. Keep the confirmation of the request for reference.
10. Wait for the stated review window to pass before escalating.
11. Contact support with the request reference if the status has not changed after that window.
12. Respond to any verification request in full so the review can continue.

Welcome bonus or free spins not credited

• The bonus code was not entered at the deposit step.
• The deposit was below the amount needed to trigger the offer.
• The bonus was already claimed on an earlier deposit.
• The offer applies only to the first deposit and a previous deposit was made.
• The account was opened without the bonus opt-in active.

1. Check the bonus section for a claim button that has not been pressed.
2. Confirm the deposit amount met the condition for the offer.
3. Re-enter the bonus code in the cashier before making another deposit.
4. Look for the free spins in the games section rather than the cash balance.
5. Review the bonus history to see whether the offer was already applied.
6. Make sure the deposit was made after the bonus was activated.
7. Check that no other bonus is active, as only one offer can run at a time.
8. Wait for the bonus to appear after the deposit is confirmed.
9. Do not make a second deposit only to trigger the same offer.
10. Take a screenshot of the bonus section and the deposit record.
11. Contact support with the screenshot if the bonus is still missing.
12. Ask support to confirm whether the offer is still available on the account.